The written manuals for many complex products are often notoriously incomplete and obsolete. If the technician assigned to install or service the equipment has to guess what to do next, time is wasted and components can even become damaged. A video recording of the proper procedure can clarify the task to avoid the pitfalls, and that video can be accessed from wherever the work has to be done!


Chris Buzzy is a technical training manager who specializes in information technology, hardware, software, and services. He’s worked with the Department of Defense, Egenera, Virtual Iron, Akorri, Unitrends, and others.

“What I’ve found is having a video, and having one that is professionally produced, far exceeds simply having a manual available and asking someone to go read it. There’s often tiny little details about something that you have to look out for that very often doesn’t make it into the docs, or if it is presented in the docs, doesn’t do the same that the video production can do where you actually show that task being accomplished.”

– Chris Buzzy, Training Manager, SimpliVity

   

Client: Spectro Scientific

Spectro Scientific develops and supplies instruments for machine condition monitoring based on oil and fuel analysis.

How Technical Training Video Helped:

We produced this video for Spectro to show the end users how to clean and condition the test cell plates, load a sample, and make the measurement using their SpectroVisc Q3000 system.

   

Client: SimpliVity, Inc.

SimpliVity powers the world’s most efficient and resilient data centers with the most complete hyper converged infrastructure solutions.

How Technical Training Video Helped:

SimpliVity needed to train technicians around the world how to install and service their systems. They found that the manuals that come with the systems are not detailed enough, causing unnecessary calls into tech support and accidental damage to the systems. Their training manager contacted Davideo Company to produce a series of technical training videos for each of their systems.

This video that we produced for them shows technicians how to install a SimpliVity Lenovo system.

   

Client: SimpliVity, Inc.

How Technical Training Video Helped:

This video shows SimpliVity’s technicians how to service one of their OmniStack systems.

   

   

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